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A Parent’s Guide to Telehealth Visits

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Telehealth visits allow your child safely to connect with their pediatrician from the comfort and convenience of home. 

While telehealth visits are not a new concept for Village Pediatrics, we understand it comes with several differences your child may not be used to… especially if they haven’t visited a doctor virtually before. Telehealth visits are ideal for kids that are sick, to develop asthma action plans, get medication refills, and to evaluate conditions like rashes and bug bites. If you aren’t sure if you should schedule a telehealth visit or an in-office visit, call our office at (214) 473-2200 or use the webchat below to send us a message. Our friendly team can help you determine the best visit type for your child’s specific situation. Here’s what you need to know for your child’s next telehealth appointment: 

Telehealth hours. In addition to virtually seeing your child during normal operating hours on Monday through Friday from 8am to 5pm, we can also see them virtually on Saturdays from 8am - 11am. If you would like to schedule a telehealth appointment, you may click here , then select your preferred pediatrician and directly book with them using our easy online scheduler. You may also call our office, or use the webchat below.

You will receive the following communications to help you prepare for your child’s telehealth visit. Once a telehealth visit has been scheduled for your child, you will receive two separate emails. One email will be a confirmation that the appointment has been scheduled, and the other email will include a link for the visit. If you are scheduling via phone, we will review instructions with you at that time, and instructions will also be included in your email with the visit link.

Is your child a new patient? If your child is a brand new patient to Village Pediatrics, or if you have never accessed the patient portal before, you will receive an email from us with instructions on how to set up your patient portal account the same day you schedule your appointment. Please keep an eye out for this email, and check your junk or spam folder to make sure you don’t miss it.

Your child’s visit takes place through the patient portal or Healow App. This is where you and your child will go to enter our virtual waiting room! From there, the pediatrician will connect with you and your child at your scheduled appointment time, just like an in-office visit! Click here to access y our patient portal through your computer. 

We’re going to ask for your child’s vitals. When you and your child join the visit, you will be asked to enter information such as their height, weight and temperature.  

If we’re having technical issues connecting with you, we’ll give you a call. If we’re not able to reach you through the patient portal, your child’s pediatrician will contact you by phone. You can also message their pediatrician on the patient portal, and they will be glad to help you from there!

We’ll check you out at the end! This works similarly to an in-person appointment, except your child’s provider will officially check you out after your child’s visit is complete. If a payment is due, an office member will give you a call to collect the payment.

You can follow up through the patient portal. Are there are any other questions that come to mind after your child’s appointment? Would you like to see results for any tests? You can do all of this through the patient portal

If you have additional questions regarding telehealth, frequently asked questions can be found here.

You can use the following resources to help you get started.  For a step-by-step guide on how to get started on both your computer or your Healow App, click here .

The video below explains how to access your child’s appointment through the patient portal:

Do you need to schedule your child’s telehealth appointment with a pediatrician? Click below!

* All information subject to change. Images may contain models. Individual results are not guaranteed and may vary.