In-Person Services: Here’s How It Works
At Village Pediatrics we make in-person services a breeze! Throughout the recent months we have made adjustments to the process of our in-person services while keeping you and your child first.
We want you to know that the in-person visit with your child’s pediatrician looks a little different than before the coronavirus.
Here’s everything you need to know before your child’s upcoming visit:
Operating hours - We see patients in-person Monday through Friday from 8:00 am to 5:00 pm. To schedule an in-office appointment, please call our office at (214) 473-2200 or use the webchat feature on our website.
Visit procedures – At this time we only conduct in-person appointments for wellness checks and vaccinations until further notice. We can also see your child for an acute visit as long as they do not have symptoms of a fever, cough or sore throat. Any sick visits will be conducted by a telehealth visit only and if any further evaluation is needed the pediatrician will inform you.
Before your visit - A day prior to your child’s appointment, we will send you a friendly text reminder that only one healthy parent with a face covering is allowed to accompany your child during the in-office visit. In this text message, we will also include specific directions on how to alert us by text when you arrive for their appointment.
Stay in your car and alert us when you’re here – Your car is the new waiting room! In an effort to keep you both safe and distanced away from others, we ask you to please remain in your car and wait comfortably until your child’s exam room is prepared. When you arrive please respond to the text message you received or call Village Pediatrics at (214) 473-2200 to inform us you are waiting in the parking lot. Please stay in your car until you receive a text confirming we are ready for you to come inside.
Please wear masks – At Village Pediatrics masks are required for both the parent and child ages 3 and older. In addition to your family’s health, we also want to protect other patients and our team members, so please wear a face covering!
Appointment arrival – As you enter the office, you will be greeted by a medical assistant at the front door entrance and a temperature will be taken for both the parent and the child. Once the COVID-19 pre-screening check is completed for parent and child, you will be taken back for your child’s visit.
All of these changes have been implemented to reduce the spread of COVID-19. Together, we can make sure this is safe for everyone.
We would love to help you stay on track with your child’s wellness visits and vaccinations. If you would like to schedule an appointment with one of our friendly pediatricians, send us a webchat message below, or call us at (214) 473-2200.